Telemarketing & Social Media Management at Round Rock, Texas

We urgently need energy people with outgoing personalities to join our growing customer service team. Since we have a great diversity in our clientele, we also have opportunities open right now for bilingual employees with English/Spanish communication skills.

• Taking Customer Service Calls, building and maintaining rapport with customers
• Resolving customer complaints and issues in a timely and efficient manner
• Patience and perseverance in high stress situations
• Excellent verbal and written communication skills
• Identify customer problem and/or service needs
• Live Chat and provide basic Technical Support
• Attend training to keep updated dealer business knowledge
• Review and update activity on all Social Media Accounts (Facebook a must!)
• Promote dealer products and services
• Email support and communication

Qualifications:

• At least 2 years of Call Center or Customer Service experience
• Business acumen, problem solving and documentation skills
• English/Spanish bilingual communication skills a plus
• Computer proficiency, including web navigation
• Adaptable to changing situations
• Listening and phone skills
• Analyzing information
• Resolving conflicts
• Multi-tasking

Work within our local facilities 8-6 work day, Mon-Sat
Hourly Pay + Commission.
Comprehensive new-hire and ongoing training development programs.

We Will Train You To Be At Your Best!

You must enjoy the varied hours of Third Coast Auto Group work schedule
A valid driver's license is required
Ability to drive a manual transmission or a willingness to learn is also important! Please, Email Your Resume and Work With Us!